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Server Migrations

Hello,

For nearly the past 10 years, Server Complete has been a tenant within the GoRACK datacenter at 800 Water St in Jacksonville, FL. The 800 Water St facility has suited our needs very well over the years and has been a stable home for our customer base. Unfortunately, GoRACK has recently announced that they are closing the facility at 800 Water St and all customers must migrate out of the facility prior to August 31, 2019. Over the past several weeks we have evaluated numerous facility options to identify the best possible location for our equipment that can serve our customer base with the same level of service and stability that the 800 Water St site has in the past. It is with confidence that we have chosen the Flexential Jacksonville facility as our new home for the years to come.

Flexential's Jacksonville datacenter is a 30,000 sqft facility that features 2N power, fully redundant chilled water plant, and multiple diverse fiber entrances. Flexential has been able to meet our high density power requirements and provide sufficient space for our current deployment plus additional expansion space.

Our network will continue to operate independently and there are numerous improvements already underway with additional upstream carriers being added to the mix and longhaul transport being added between Jacksonville and Atlanta opening the door for more connectivity options. We will also be further augmenting our existing product line with newer hardware and a new cloud offering within the coming months.

At this time we are working to plan the migration schedule and strategy. We wanted to go ahead and notify customers of the upcoming migration so there is an open line of communication while the schedule is being finalized. All equipment will be migrated out of the 800 Water St site by August 31, 2019. Migrations are expected to begin around August 20 and be completed by August 31. All migrations will be done in stages with 1-2 cabinets of equipment being moved at a time. We are scheduling all migrations outside of normal business hours in our local timezone (Eastern Daylight Time GMT-4).

We appreciate your continued business and understanding. We apologize for any inconvenience this migration will cause and are providing as much notice as possible. We will provide further updates on migration schedules for each server under your account as available.

Thank you, Daniel Stephens Server Complete, LLC

Past Incidents

19th August 2019

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18th August 2019

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17th August 2019

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16th August 2019

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15th August 2019

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13th August 2019

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11th August 2019

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10th August 2019

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9th August 2019

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8th August 2019

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7th August 2019

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6th August 2019

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